Tenet backs all products from manufacturing defects for up to 2 years to the original purchaser. Warranties are non-transferable.
To submit a warranty claim, please contact firstname.lastname@example.org with the following information attached…
- Original receipt or proof of purchase
- Detailed photograph of product defect
- Detailed description of product defect
- Customer info including Name, Address, and Phone Number
Once reviewed and approved, we will notify you with a RA number and return shipment information. DO NOT SEND PRODUCT BACK WITHOUT AN RA NUMBER
The following are NOT covered by our warranty program…
- Dents, scratches, or scuffing due to normal riding conditions
- Fading or wearing of anodized and paint finish
- Damage due to improper installation
If you are not comfortable installing any product we highly recommend having products installed by a professional at your local bike shop.
TRANSFERABLE LIFETIME CRASH REPLACEMENT
Shit does happen... and we've got your back. If your product was deemed not covered by our warranty program, or you flat out know you messed up, you are automatically eligible for our Crash Replacement Program. Replacement product will be offered at a one time 30% discount. Discount is valid for the Lifetime of all Tenet products and is transferable. (This does NOT include normal wear and tear. If it appears your product was intentionally destroyed or tampered with we may hold the right to deny your claim. We don't like being dicks... Please don't make us be dicks.)
If you want to skip the delays involved with our warranty program, you can email us at email@example.com. Send your original proof of purchase and a photo of your damaged goods and well send you a discount code for your replacement item. No questions asked.